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[vc_section][vc_row][vc_column][vc_tta_accordion shape=”square” active_section=”” collapsible_all=”true” title=”Frequently Asked Questions”][vc_tta_section title=”How can I track my order?” tab_id=”1618811190847-532dcb5a-0551″][vc_column_text text_larger=”no”]Once your order is shipped, you can sign in to your account and go to my orders. There, click on My Orders and then click on track order. You will see all the updates of your shipment.[/vc_column_text][/vc_tta_section][vc_tta_section title=”What is the estimated delivery time?” tab_id=”1618811191087-48a9c980-c226″][vc_column_text text_larger=”no”]We generally procure and ship the items within the 3-7 working days for Jewellery, 7-15 workings days and 10-15 working days for customized and floral jewellery[/vc_column_text][/vc_tta_section][vc_tta_section title=”Can I get my order delivered earlier?” tab_id=”1618811468753-c0a5e428-b95e”][vc_column_text text_larger=”no”]We process your orders in the earliest possible time. The rest of the time is taken by the courier companies and hence is out of our control. Therefore, the fastest we can deliver is 3-7 days based upon your location.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Can I get my orders delivered at a specific time?” tab_id=”1618811510338-ae4107f2-7b2c”][vc_column_text text_larger=”no”]Delivering at a specific time may not always be an option from courier services due to their schedules. The delivery person will call you at the time of delivery. You can inform him of your availability and co-ordinate with him. If you are unable to contact him, please drop us an email letting us know of your availability.[/vc_column_text][/vc_tta_section][vc_tta_section title=”What are the shipping charges?” tab_id=”1618811546052-3aeef296-9327″][vc_column_text text_larger=”no”]We charge ₹ 60 as shipping fee on orders below ₹1000. All orders above ₹1000 are shipped free.[/vc_column_text][/vc_tta_section][vc_tta_section title=”What Payment methods are available?” tab_id=”1618811599175-b2b59f0c-a2cd”][vc_column_text text_larger=”no”]You can pay via Credit Cards, Debit Cards, Netbanking, Mobile Wallets or Cash on Delivery.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Can I pay by Debit/Credit Card on delivery of my COD order?” tab_id=”1618811642931-e9732f3f-f857″][vc_column_text text_larger=”no”]You can only pay via cash if you have selected the Cash on Delivery payment option.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Can I accept the shipment after opening and checking the contents inside?” tab_id=”1618811676037-1baa9d17-b652″][vc_column_text text_larger=”no”]The courier companies do not allow you to open the package before handing over the payment.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Why can’t I track my order even though it has been shipped?” tab_id=”1618811724293-c735a8c3-230e”][vc_column_text text_larger=”no”]Courier services usually take up to 24 hours to activate tracking for an order once it’s been shipped. Please check again after the mentioned time.[/vc_column_text][/vc_tta_section][vc_tta_section title=”My order status shows ‘Out for Delivery’, but I haven’t gotten it yet. When will I get it?” tab_id=”1618811772090-7f2396dc-8766″][vc_column_text text_larger=”no”]Our courier partner will contact you for delivery of your order. Please keep checking your SMS for more details.[/vc_column_text][/vc_tta_section][vc_tta_section title=”I missed the delivery of my order today. What should I do?” tab_id=”1618811823897-c67da4ac-4b48″][vc_column_text text_larger=”no”]If you aren’t present when our courier partner attempts to deliver your order, they will try to contact you. Two additional attempts will be made on consecutive days, after which your package will be returned to us. You can request for it to be re-ordered either by you or from our end , depending on your availability.[/vc_column_text][/vc_tta_section][vc_tta_section title=”My order status says, I was unavailable but nobody came for delivery. What should I do?” tab_id=”1618811862838-72171aff-8577″][vc_column_text text_larger=”no”]The phone number of the courier company is mentioned on your tracking page. You can call them and ask them to arrange for a delivery. Alternatively, you can contact us at 8097102401 either via phone call or whatsapp message. We will co-ordinate with the courier company.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Do you accept international orders?” tab_id=”1618811916490-a52508b5-3a98″][vc_column_text text_larger=”no”]Yes, We accept the world wide order & ship through the best known courier partners.[/vc_column_text][/vc_tta_section][/vc_tta_accordion][/vc_column][/vc_row][/vc_section]